Prime+ OTT - FAQ | Best Streaming Service

What payment methods are accepted?

We accept Credit Cards, PayPal, and Stripe for secure and convenient checkout.

How long until I receive my login?

Activation's are same day. We strive to be responsive and quick as possible, The longest we've taken has been 2 hours. We currently do NOT have any panel automation for provisioning ott lines. Stay tuned for an update on this.

Which devices can I use for IPTV/OTT streaming?

You can stream IPTV on Smart TVs, Android TV boxes, Amazon Fire TV Stick, Roku, Windows PCs, MacBooks, smartphones, tablets, and more.

What internet speed do I need?

We recommend at least 15 Mbps for SD, 35 Mbps for HD, and 60 Mbps or higher for 4K UHD streaming without interruptions.

What sports channels are available?

We offer access to Formula 1, MotoGP, ESPN, TSN, SportsNet, EuroSport, MLB, NFL, NBA, AT&T SportsNet, TNT Sports, beIN Sports, FOX Sports, NBC Sports, FLO, and many more.

What streaming apps do you recommend?

We recommend TiviMate or iMPlayer for Android devices and Android TV. For mobile, use Xtream Player (iOS/Android) or MYTVOnline+ for MAG/Enigma2 boxes and Android devices.

Which countries are supported?

Our service includes channels from over 71 countries. You can select your preferred country or region (bouquets) during checkout.

How many connections are included?

Our standard plans include 1 connection. You can add extra connections in your client dashboard for an additional fee.

Can I try the IPTV service before subscribing?

Yes! We offer a 24-hour free trial. Just contact our support team to request yours.

Why is my stream buffering?

Buffering can result from slow internet speeds, network congestion, or ISP throttling. We recommend using a VPN if your ISP is restricting IPTV traffic. Contact support for personalized assistance.

Is a VPN required for IPTV?

While not required, using a VPN is highly recommended to avoid ISP throttling, improve privacy, and ensure a more stable streaming experience.

Is IPTV legal?

IPTV is legal when provided by licensed services. We strongly encourage users to check their local laws and only use legitimate providers like us.

Can I record live TV?

Yes, some apps like TiviMate and iMPlayer offer DVR/recording capabilities. Please ensure your device has enough storage available.

How do I renew my subscription?

Log in to your client dashboard to renew, upgrade, or manage your subscription at any time.

Can I use IPTV while traveling?

Yes! You can use our IPTV service globally as long as you have a stable internet connection. A VPN may help access content when geo-restrictions apply.

Can I switch plans after subscribing?

Yes, you can upgrade or downgrade your plan at any time from your client dashboard. The system will automatically adjust the cost based on your current subscription and remaining days.

Do you offer family or multi-user packages?

Yes, we offer additional connections that can be purchased as add-ons. Great for households with multiple users or devices.

Are my payments and data secure?

Absolutely. All payments are processed through trusted gateways like PayPal and Stripe with SSL encryption to ensure maximum data protection.

I didn’t receive my login credentials. What should I do?

Please check your spam or junk folder. If you still haven't received anything after 30–60 minutes, contact our support via support ticket, live chat or WhatsApp for immediate assistance.

How long does it take to activate the service after purchase?

Most accounts are activated within 30–60 minutes. During peak hours, it might take slightly longer.

Do you offer setup help or support?

Yes, we provide full setup guides for every device and app. You can also reach out to our support team for personalized help.

Can I use this service in hotels or with public Wi-Fi?

Yes, but we recommend using a VPN in such environments for better stability and security.

Do geo-restrictions apply?

Our service works worldwide, but some content may be geo-blocked depending on your country. A VPN can help bypass these restrictions.

Is there a refund policy?

We offer a 24-hour trial so you can test the service before committing. Due to the nature of digital IPTV services, we do not provide refunds once the account is activated.

Unlock the Ultimate Streaming Experience with Prime+ OTT

Access Live Channels World-Wide

Stable OTT Service, 24/7

Stream in Stunning 4K UHD

Frequently Asked Questions (FAQ)

About Prime+ OTT

237 Active Customers

Serving Since 2020

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